Every number in this panel is post-exception

Three-way matching lived in a shared inbox and cost two people most of a week. The agent now clears the clean 92 percent; the rest still reaches a person, and we priced that in before the pilot ever started.

The bottleneck was first-notice-of-loss triage, not the assessment work downstream. Routing and severity scoring now sit with an agent, under a hard rule: anything below the confidence floor goes straight to a person.

Leads used to sit unrouted overnight, and the strongest ones went cold by morning. The agent enriches and routes each one in under a minute, with its reasoning visible next to every assignment.

Rate discrepancies used to surface weeks late, well after the invoice was paid. The agent now reconciles at the point of receipt and flags any gap the same day, which changed what finance spends its time arguing about.