Notes on doing this honestly
What we have learned pricing, scoping and running agents that other people depend on.
The number most agent ROI calculators still hide
Hours saved multiplied by hourly rate is the easy sum. The tasks your agent fails to clear are the expensive ones, and almost nobody prices them before the contract is signed.
Callum Whitfield
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6
min read
What a 92 percent accurate agent really costs you
An eight percent failure rate reads like rounding error. Across five hundred tasks a month that is forty escalations, and every one takes longer than the job it replaced.
Callum Whitfield
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5
min read
How to scope a pilot that outlives month three
Most automation pilots ace the demo and quietly die in production. The difference usually comes down to whether anyone agreed in advance what the agent is allowed to get wrong.
Reiko Tanaka
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8
min read