Logistics
Renfrew Freight
Rate reconciliation for a freight operator
Rate discrepancies used to surface weeks late, well after the invoice was paid. The agent now reconciles at the point of receipt and flags any gap the same day, which changed what finance spends its time arguing about.
96
hours returned monthly
2.2
months to payback
91
percent accuracy
58
exceptions a month
Renfrew Freight was finding rate discrepancies weeks after the fact, usually once the invoice was already paid and the leverage was gone.
Moving the check earlier changed who had the leverage
The agent reconciles the purchase order against the carrier rate card at the point of receipt and flags any gap on the same day. The underlying dispute process did not change at all. What changed is that finance now argues from a position where the money has not left yet.
Ninety-one percent accuracy, fifty-eight exceptions a month, and the fastest payback of the four at 2.2 months. Volume is what makes this one work: the same accuracy on a tenth of the invoice volume would not have justified building it.