What a 92 percent accurate agent really costs you
An eight percent failure rate reads like rounding error. Across five hundred tasks a month that is forty escalations, and every one takes longer than the job it replaced.
Callum Whitfield
Eight percent reads like rounding error. It is not, because accuracy and volume multiply while intuition just adds them up.
At a hundred tasks a month, eight failures is a nuisance someone quietly absorbs. At five hundred, it is forty, which becomes a named person’s afternoon every single week. At five thousand, it is a hire. Same agent, same accuracy, three entirely different operational realities.
Put it in the contract as a budget
Treat accuracy as a budget to spend, not a score to chase. Agree the floor, agree where sub-floor work is routed, and agree who owns that queue. Every deployment we have run that skipped this step produced the identical argument by month three.